In order to satisfy its customers, meet their expectations and comply with their requirements, Tunisair aims a perpetual innovation and makes its best to fulfill its objectives.

Tunisair also honours its commitments to the respect of quality which are mainly related to the following six fundamental principles  :

1. Providing prompt and reliable information

2. Offering customized reception and assistance

3. Making an efficient organization in order to ensure the customers confort

4. Guaranteeing total safety and security

5. Managing claims

6. Meeting customers expectations and measuring their satisfation

• Opinions
• Claims
• Baggage claims
• Passenger guide

We care about your opinion !

You would like to share your opinions with us, feel free to contact us at : opinions@tunisair.com.tn

You have already flown with Tunisair and you would like to let us know about your satisfaction level and your suggestions regarding our services, please fill in the following form :



How to register a claim ?

The customer can register a claim about a Tunisair flight by writing to: customercare@tunisair.com.tn or Tunisair Headquarters, Customer Relations Division, Charguia II 1987, 2035 Tunis Carthage, Tunis.

How to submit a claim ?

• The claim must be submitted within 30 days following the flight.
• We will require a few details from you to process your claim, please make sure you have the following details to hand : Your Tickets, Itinerary and Confirmation Invoice
• If the flight has been organized by a travel agency or a TO, you must submit your claim to them.

Useful addresses

Dear customer, if you have a specific request (changing reservation, lost ticket, special request, …), please contact us as shown below :

1 - If you have lost your ticket, please go to the nearest Tunisair agency with your loss certificate ; or contact the callcenter at 81 10 77 77 or +216 70 101 300 or write to: callcenter@tunisair.com.tn

2 - If you have trouble purchasing your ticket online, you can send us an email to Resaonline@tunisair.com.tn or contact our reservation service at : +216 71 941 285.

3 - If you would like to change your travel date or ask for a special request (animals transportation, spacial meal, …), please contact the callcenter at 81 10 77 77 or +216 70 101 300 or write to callcenter@tunisair.com.tn .

4 - If you have a problem with your Fidelys card : in case you lack miles on your FFP card, change email or have lost your login/password, you can send an email to fidelys@tunisair.com.tn or call the Fidelys service at +216 70 837 100.