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Tunisair

Products F.A.Q

TUNISAIR ONLINE

Your Questions about booking and buying tickets over the Internet

Q: What about data security on the Internet?

A: TUNISAIR provides an online payment system secured by SSL protocol. The SSL server software encrypts the data entered by the user (bank details, address…) before dispatching them via internet: the data is encrypted and is only readable by our server, using a dedicated deciphering key. You can therefore feel confident of purchasing your ticket in complete security. If your internet navigator does not allow a secure connection please contact us to make your booking.

Q: Which currencies can be used to make an online payment?

A:For online ticket payments, TUNISAIR accepts the Tunisian Dinar and the Euro.

Q: How many passengers can you book at a time?

A:: You can reserve up to 6 passengers in one booking file, adults and children, as every adult can be accompanied by a baby travelling on his/her lap. If you wish to make additional reservations, you can open another file, but not exceed two files per day.

Q: Is it possible to change or to cancel my reservation once confirmed?

A:You can cancel your reservation until the file is closed. If you wish to change or cancel your reservation later, you can do it provided the conditions related to your fare allow it, by contacting TUNISAIR or sending an e-mail to resaonline@tunisair.com.tn or the callcenter@tunisair.com.tn

Q: I did not note or get my file number. What shall I do?

A:A confirmation e-mail will be sent to you as soon as your reservation has been finalised. If you do not receive it, please contact TUNISAIR or send an e-mail to resaonline@tunisair.com.tn or to callcenter@tunisair.com.tn.

Q: Is it possible to make an online ticket payment for a third party?

A:No, it is not possible to make a payment online for a third person. The name of the credit card owner must be quoted in the reservation file.

Q: I purchased a ticket via the Internet, how can I get a refund?

A:If the fare conditions allow it, you can have your ticket refunded. You must contact the nearest TUNISAIR agency.

Q: How do you get more information concerning a particular fare?

A:For more information, do not hesitate to contact TUNISAIR or to send an e-mail to resaonline@tunisair.com.tn or tocallcenter@tunisair.com.tn .

Q: Can you book flights for airlines other than TUNISAIR?

A:No, online bookings are only possible for TUNISAIR flights. Certain flights can be operated in cooperation with a partner airline: in this case, you can travel onboard an airplane belonging to another company but bearing a TUNISAIR flight number. You may view the name of a code share airline while making your reservation, either by clicking on the flight number (express reservation and promotional reservation), or by clicking on OP (under the flight number for profile reservations).

Q: My child will travel alone, is it possible to book his/her ticket on the Internet?

A:For children over 4 years and under 12 years travelling alone, parents are kindly requested to complete a reservation request form, available at our sales agencies or at departure airports.

Q: Is it possible to reserve the onward trip in one class and the return flight in a different class?

A:No, it is not possible to reserve the onward trip in a different class to the return trip. If you wish to make such booking, contact TUNISAIR or send an e-mail to resaonline@tunisair.com.tn or to callcenter@tunisair.com.tn .

Q: Does TUNISAIR ensure ticket delivery worldwide?

A:TUNISAIR delivers tickets only in countries where it operates flights and only to an address within the country of your first departure.
Example: A Paris–Tunis–Paris ticket will be delivered only to an address in France.

Q: What shall I do if I need a special care: special meals, wheelchairs or other services?

A:You can request special services by completing a special request form when making your booking or by contacting TUNISAIR or sending an e-mail to resaonline@tunisair.com.tn or to callcenter@tunisair.com.tn

Q: Is it safe to pay online with a credit card?

A:: Yes, encryption of transmitted data on line (credit card number) is ensured in conformity with the highest security standards.

Q: What is the deadline for buying a ticket via the Internet?

A:The deadline for buying a ticket online is a minimum of 5 days before the date of departure.

Q: What is the deadline for picking up a ticket at a TUNISAIR agency or at the airport?

A:You can pick up your ticket within a maximum of 72 hours. Otherwise, your reservation will be automatically cancelled.

Q: What documents are required for ticket withdrawal?

A: you must necessarily present your credit card as well as your payment e-mail received by the secured payment sever.

Q: My credit card was refused. What should I do?

A:make sure that spelling of your name on your credit card is the same as in your booking profile.
If the problem persists, do not hesitate to send an e-mail to resaonline@tunisair.com.tn or to callcenter@tunisair.com.tn

Q:Do I have to reconfirm my booking, once I bought my ticket online?

A:There is no need to reconfirm your flight. However if you do not intend to travel, we recommend that you cancel your reservation before the date of departure.

 

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