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www.tunisair.com |
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| Would you please respond to this questionnaire, which includ a study of satisfaction online. |
| The information that you provide to Tunisair help us better to understand your needs and your expectations in order to deliver a superior level of service. |
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| 1- How often do you log on Tunisair’s website? |
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| 2- What are you looking for on our website? (Multiple answers are possible). |
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| 3- If you have made a purchase on our website, what do you think about the process of booking and purchase? |
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| 4- What do you think about the Tunisair’s website? |
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| 5- How do you rate the Tunisair’s website in comparison with other airlines websites? |
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| If « worst » please indicate the reasons. |
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| 6- Have you encountered problems on our website? (Please indicate) |
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| 7- For your following Coming trip, would you book through our website? |
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| If “No”, please indicate your reasons : |
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| 8- What are the information you don’t find on our website? Thank you for your suggestions? |
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| Age : |
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Home city: |
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| Are you member of the Fidelys program? |
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| If yes, what is your current status? |
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| If not, would you like to become a member? |
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