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Hold luggage Allowance for Fares not entiteled to any Hold Luggage   for Fidelys members :

  • Classic Card Holders:  No extra allowance Hold luggage. As part of a commercial goodwill gesture, 10 kg instead of 8kg cabin baggage could be accepted. Fidelys user ID have to be introduced beforehand in the booking reference reservation.
  • Silver and Gold Card Holders:  One extra 23kg Hold luggage will be allowed.

Post Covid-19 Special Measures

If your travel plans have been disrupted by the COVID-19, you might be wondering what’s going to happen to your Fidelys Status and Award Miles in the meantime.  To better protect your interests, we have put the following special measures in place with regard to our Classic, Silver & Gold members :
  1. The validity of your Award Miles expiring after December 31st, 2021 will be extended so you can use them until December 31st, 2022.
  2. Silver & Gold members who would have been downgraded after December 31st, 2021 will enjoy the extension of their Status validity until December 31st, 2022.
  3. Your Fidelys Awards will be revalidated without any penalties so you can use them until December 31st, 2022.
  4. You are entitled to refund your Miles without any penalties until December 31st, 2022.

Updating your personal data

In order to enjoy the advantages of your fidelys status (Award Miles, Status Miles, Extra Baggage Allowance - if allowed by your fare and according to your destination...), Tunisair invites you to:
  • Enter your fidelys number while booking your flight or purchasing your ticket. The first and last names on your reservation and your ticket must matchthose in your fidelys account.
  • Update your first and last names, your phone numbers, email address and your ID number in your fidelys account.

 
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