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Post Covid-19 Special Measures

If your travel plans have been disrupted by the COVID-19, you might be wondering what’s going to happen to your Fidelys Status and Award Miles in the meantime. To better protect your interests, we have put the following special measures in place with regard to our Classic, Silver & Gold members:
  1. The validity of your Award Miles expiring after September 30th, 2020 will be extended so you can use them until December 31st, 2021.
  2. Silver & Gold members who would have been downgraded after December 31st, 2020 will enjoy the extension of their Status validity until December 31st, 2021.
  3. Your Fidelys Awards will be revalidated without any penalties so you can use them until December 31st, 2021.
  4. You are entitled to refund your Miles without any penalties until December 31st, 2021.

Information for Fidelys members travelling from Paris Orly Airport to Tunisia

Please note that services such as redeeming your Award Miles (for an Extra baggage, an Upgrade ...) are temporarily unavailable. We invite to regularly visit your espace fidelys to know about the resumption of this service.

Important

In order to enjoy the advantages of your Fidelys status (Award Miles, Status Miles, Extra Baggage Allowance - if allowed by your fare and according to your destination...), Tunisair invites you to:
  • Enter your Fidelys ID while booking your flight or purchasing your ticket (the first and last name on your reservation and your ticket must correspond to those in your fidelys account)
  • Present your Fidelys card or your account balance to the Check in agent.
  • Update your phone numbers , email address and ID number in your fidelys account

 
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